Workplace: On-site

The Active Directory/Microsoft 365 Engineer is part of the IT/Enterprise User Services (EUS) team performing advanced technical work for specialized line-of-business applications, enterprise messaging services, and mobile device management. This role requires a high level of understanding of the technologies used to support messaging and collaboration on-premises and cloud-based, including Exchange Online, Office 365, Microsoft Intune, Active Directory, and Azure AD.

Job Duties

Monitors server, application logs, and TICKETS queue for issues and responds appropriately.

Designs, implements, and maintains cloud-based technology , including configuration, troubleshooting, and maintenance of Office 365, Exchange Online, and Microsoft Azure offerings currently implemented.

Provides administration and support for the customer's forests and sub-domains. Develops strategic and operational plans for continual growth and evolving user requirements specific to the user environments.

Manages user IDs, third-party access, and access security in the server environment.

Develops new processes and procedures for the 0365 & Azure environment as new features are researched, piloted, approved, and implemented. Works with the management team to ensure operational support aligns with departmental goals.

Assists in research and recommendations for emerging technologies that would be tools for future cloud/server/application-based initiatives. Provides cost-benefit analysis when recommending the technology.

Manages incoming Domain Name System (DNS) requests on time. Coordinates server IP address changes, security policies, and DNS changes with Network Security. Communicates with the appropriate teams requesting changes.

Develops, publishes, and maintains operating and disaster-recovery processes that align with current standards and the industry’s best practices.

Manages the monthly server patching procedure through WSUS.

Minimum Qualifications

Associate’s degree in any information technology field; AND

Two years of IT experience in network operations and maintenance.

An equivalent combination of education, experience, and/or training may be considered.

Additional Requirements

Knowledge of technologies used to maintain enterprise systems is required. These include Active Directory, DNS, Office 365, Azure, Exchange Online, Microsoft Intune, AD, Rubrik, and KnowBe4.

Advanced knowledge of enterprise operating systems, applications, and best practices is required.

A satisfactory criminal background check is required.